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MEMBER BENEFITS
CLIENT SUPPORT
EXTRA FEATURES
Questions about online casino games and casino software
Below are common questions and answers regarding our casino software.
Casino Questions
Technical Issues
- Can I get technical help?
- What do I need to use the software?
- What do I do if I get disconnected?
- The screen flashes and then disconnects.
- I am trying to connect from work and can’t get past the firewall
- I am using AOL and cannot connect
- The game froze, what do I do?
Game Fairness
Casino Answers
Can I get technical help?
One of our top priorities is to make sure that our members are well looked after. We offer 24 hour technical support, 7 days a week. If you are having any technical problems please contact us toll-free via the following mediums:
TECHNICAL HELP
Phone: 1-888-685-7619
E-mail: support
What do I need to use the software?
To enter the sportsbook, you need to use a cuurent version of Fire Fox, Mozilla, Chrome or Internet Explorer 6.0+.
To access the casino you must have either Windows XP+. Sorry, currently there is not a version available for the Macintosh. However, Mac users can still use the sportsbook and play our online Flash games.
What Do I do If I Get Disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved when you return to the software or website and you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.
The screen flashes black and then disconnects
You need to remove old files from your computer. Use the search program from your start menu to search for all files labeled *.tmp under the c:\ directory and all subdirectories. Highlight all the files and delete these temporary files from the system. If you get a prompt telling you that a particular file is a program file, choose ‘skip file’
I can’t get past the firewall
Many people connect at work using their network, some of which contain firewalls. The port numbers are 1113 for the live casino games, and 1111 for the downloadable casino.
I am using AOL and cannot connect
For AOL users (or any other online services) they must have TCP/IP installed. They must contact AOL and get them to do it.
The game froze, what do I do?
The game may freeze and you cannot do anything or the game kicks you out. Be patient, if the game does not start again then to get out of a frozen game, hit ALT-TAB. Then it will take you back to the operating system. Then hit CTRL-ALT-DEL and end the casino task. Your game will be held in a suspended state until you logon again.
How Are the Odds Created for the Casino Games?
The odds for both real money and playing for fun modes are created by a random number generator which comes that resides on our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt. These odds are audited by a third party to ensure they are being created in a fair and random manner.
All odds of the casino are in conformity with Nevada Gaming Standards, unless otherwise stated.
How do you prove your random number generator is unbiased?
We are constantly being tested by independent third parties for fairness and randomness. We are audited by one of the top 5 accounting firms in the world. We also have a top quality Quality Assurance team constantly testing our games.
Can you benefit from a biased random number generator?
No. We cannot benefit from a biased generator. If there was a bias, customers would have the ability to see patterns and trends and then use it to their advantage. Our generator is fair for all.
Can there be bugs in the software and what if I lose money as a result of a bug?
It is unlikely but still possible. If you do come across a problem, we have 24 hour phone and e-mail support. If you have any concern about the rules, implementation, or consistency of any game please contact our Customer Service/Technical Support. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.
If you lose money as a result of a bug, an investigation will commence and if our results show that there was a problem, your money for the bet will be refunded immediately.
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